Privacy Policy

Privacy Policy

This Privacy Policy explains how Nxtquantum Shift Technologies India Private Limited or its affiliated companies (collectively, "we", "us", or "our") collect, use, share and process your Personal Data when you are using our services, including our websites, products, apps and other services.

If you have any questions regarding this Privacy Policy, please contact us using the contact details provided under the "Contact Us" section of this Privacy Policy.

This Privacy Policy describes the following:

Categories of Personal Data Collected and Processed
Additional Information Regarding Certain Categories of Personal Data
How We Collect and Process Your Personal Information
Use and Role of Cookies and Similar Technologies
How We Process Minor Personal Data
How We Protect Your Personal Information
Data Storage, Retention and Sharing
Your Rights to Personal Information
Legal Basis for Processing Personal Data
Device Permissions
Your Consent
Third-Party Websites and Services
Changes to this Privacy Policy
Grievance Redressal and Contact Details
Contact Us

Categories of Personal Data Collected and Processed

Pursuant to the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, the Company collects and processes Personal Data strictly required for device functionality, operating system operations, and digital services.

User Identity & Contact

Legal name, mobile number, primary email address, delivery address, and statutory KYC identification documents required for service activation or device registration.

Device Technical & Telemetry Data

Hardware identifiers including IMEI numbers, MAC addresses, Android/OS Identifiers, Open Advertising ID (OAID), system serial numbers, baseband firmware versions, IP addresses, SIM card details (ICCID, MCC/MNC), and network performance parameters.

On-Device & Cloud AI Processing Data

Technical inputs, contextual queries, system interaction patterns, telemetry metadata, and voice/text execution required to operate, personalise, optimise, support, and provide AI-powered features and services on the device and cloud infrastructure.

System Diagnostics & Usage Logs

Real-time interface analytics, application crash dumps, battery cycle health, memory utilization, kernel panic records, and connected sensor metadata generated via AI+ OS.

Commercial & Payment Credentials

Order histories, invoice details, warranty registration logs, and payment authorization tokens processed via PCI-DSS compliant secure payment gateways.

User-Generated Content & Support Records

Audio/text logs from customer care interactions, service tickets, public product reviews, and forum contributions.

Additional Information Regarding Certain Categories of Personal Data

The Company does not actively seek, collect, or process certain categories of Personal Data, including biometric information, health or medical information, genetic data, religious beliefs, political opinions, or financial account information, during standard smartphone operations or digital interactions, unless required to provide a specific product feature, service, or to comply with applicable law.

Users (Data Principals) are requested not to transmit or upload such Personal Data through customer support channels or public portals. Any such information received inadvertently will be handled in accordance with applicable law and the Company's data minimisation practices.

How We Collect and Process Your Personal Information

We collect and process Personal Data when you use our Platform, products, apps and services or otherwise provide information to us.

You have the right to choose whether or not to provide the information we have requested, but in most cases, if you do not provide your personal information, we may not be able to provide you with website services or respond to your queries.

We use your Personal Data with care and responsibility, for the following purposes:

To provide you with the information, products and services you have requested and send you marketing and advertising materials.
To provide, improve, and develop our products and services.
To communicate with you, including in relation to a purchase or to offer you targeted advertisements and services, including if you enter a contest or other promotion.
To process your transactions.
For system administration purposes and for internal operations, including troubleshooting, testing, statistical and survey purposes, data analysis, research, and audits.
To authenticate your access to our website, app, products and services and to distinguish you from other users.
To monitor your use of our website, app, products and services to improve the user experience and to ensure that content is presented in the most effective manner for you and for your device.
To conduct marketing analysis to allow us to assess trends and the effectiveness of our advertising and marketing campaigns, including using your Personal Data to evaluate, analyse or predict certain personal aspects relating to you, such as your preferences, economic situation, interests, and/or location.
To provide customer support and ensure we provide a good level of customer service.
To personalize your services and communications where such options are available and you choose to use them.
To notify you of any changes to our services.
To promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies.
To verify your identity, prevent unauthorized access, detect and prevent fraud, abuse, security incidents and other unlawful activities.
To maintain records, respond to legal requests, comply with applicable laws, regulations, court orders and directions of competent authorities.
To enforce our Terms of Use, resolve disputes, protect our legal rights, and defend against legal claims.
To ensure that our website, app, products and services are safe and secure.
To comply with applicable laws and regulations.

Use of Cookies and Similar Technologies

We use cookies and similar technologies, such as web beacons, pixels, software development kits (SDKs), and local storage, to operate and secure our Platform, enhance your user experience, remember your preferences, improve functionality, analyse usage, and, where permitted under applicable law, provide personalised content and advertisements.

For detailed information about the types of cookies we use, the purposes for which they are used, how you can manage your cookie preferences, and your choices regarding cookies, please refer to our Cookies Policy.

How We Process Minor Personal Data

Use of our Platform is available only to persons who are legally competent to enter into a binding contract under applicable laws.

Pursuant to the Digital Personal Data Protection Act, 2023, a "child" means an individual who has not completed 18 years of age.

We do not knowingly collect or process Personal Data of children unless such processing is permitted under applicable law or verifiable consent has been obtained from their parent or lawful guardian, where required.

If you are below 18 years of age, you should use our Platform only with the involvement and verifiable consent of your parent or lawful guardian.

By providing a child's Personal Data, you represent and warrant that you are the child's parent or lawful guardian or are otherwise legally authorized to provide such information and consent to its processing.

If we become aware that we have inadvertently collected Personal Data of a child without the required consent or legal authorization, we will take reasonable steps to delete or anonymise such information, unless we are required to retain it under applicable law.

Parents or lawful guardians who believe that a child has provided Personal Data to us without their authorization may contact us using the details provided in this Privacy Policy to request access, correction, or deletion of such Personal Data.

We do not knowingly use children's Personal Data for behavioural advertising, profiling, or any processing prohibited under applicable law.

Where permitted by applicable law, we may implement reasonable age verification measures to ensure compliance with our legal obligations relating to children's Personal Data.

How We Protect Your Personal Information

We maintain reasonable physical, technical, electronic, and administrative safeguards to protect your Personal Data against unauthorized access, use, disclosure, alteration, loss, destruction, or misuse.

Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession, we follow appropriate security practices and procedures to protect it from unauthorized access.

We use industry-standard security measures, including encryption, access controls, authentication mechanisms, secure storage practices, network security controls, and regular security monitoring, to safeguard your Personal Data.

Access to your Personal Data is restricted to authorized employees, service providers, and contractors who require such access for legitimate business purposes and who are subject to appropriate confidentiality obligations.

We regularly review, test, and update our security measures to help protect our systems, products, services, and Personal Data from unauthorized access, cyber threats, fraud, misuse, and other security risks.

However, by using the Platform, you acknowledge that no method of transmission over the Internet or electronic storage is completely secure. While we take reasonable steps to protect your Personal Data, we cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials, including their login details, passwords, one-time passwords (OTPs), and any other authentication information, and should not share such information with any unauthorized person.

If we become aware of a Personal Data breach that is likely to affect your rights or where notification is required under applicable law, we will take appropriate steps to contain, investigate, and mitigate the incident and notify the relevant authorities and affected individuals, where required by applicable law.

If you believe that your account or Personal Data has been compromised, or you become aware of any unauthorized use of your account, you should notify us immediately using the contact details provided in this Privacy Policy.

Data Storage, Retention and Sharing

A. Data Retention

We retain your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, taking into account the nature of the Personal Data, the purposes of processing, our legal and regulatory obligations, contractual requirements, and legitimate business needs, or as otherwise required or permitted under applicable law.

However, we may retain data related to you if we believe it is necessary to prevent fraud or misuse, protect the security of our products and services, exercise or defend our legal rights, resolve disputes, comply with legal or regulatory obligations, or for other legitimate business purposes.

Where your Personal Data is no longer required for the purposes for which it was collected, we will securely delete, anonymise, or de-identify such information unless we are required or permitted by law to retain it for a longer period.

Even if you close your account or stop using our products or services, we may retain certain information where necessary to comply with applicable laws, resolve disputes, enforce our agreements, prevent fraud, or protect our legal interests.

We may also retain anonymised or aggregated information that no longer identifies you for statistical, analytical, research, product improvement, and business reporting purposes.

B. Data Sharing

We may disclose your Personal Information to third parties, such as our affiliates, logistics partners, payment service providers, cloud hosting providers, customer support partners, repair and warranty service providers, technology partners, analytics providers, marketing service providers, and other trusted service providers, where such disclosure is necessary to provide our products and services.

This disclosure may be required for processing your orders, deliveries, payments, returns, refunds, warranty claims, customer support, marketing activities, fraud prevention, product improvement, analytics, and other legitimate business purposes.

All third parties processing Personal Data on our behalf are required to process such information only for the purposes authorized by us and are contractually obligated to maintain appropriate confidentiality and security measures.

We may also disclose your Personal Information where required by applicable law, regulation, court order, governmental authority, law enforcement agency, or other legal process.

We may disclose Personal Information where we believe such disclosure is necessary to:

Comply with applicable laws or regulatory requirements.
Protect our rights, property, products, services, employees, customers, or users.
Prevent, detect, investigate, or respond to fraud, cybersecurity incidents, illegal activities, or violations of our Terms or policies.
Establish, exercise, or defend legal claims.
Protect the safety and security of individuals or the public.

In the event of a merger, acquisition, corporate restructuring, business transfer, or sale of assets, your Personal Data may be transferred to the relevant successor entity, subject to appropriate safeguards and applicable legal requirements.

Where your Personal Data is transferred outside India or your country of residence, where applicable, we will take appropriate measures to ensure that such transfers are carried out in accordance with applicable data protection laws and that your Personal Data continues to receive an appropriate level of protection.

Your Rights to Personal Information

We take reasonable steps to ensure that the Personal Data we process is accurate, complete, and where necessary, kept up to date.

You may request correction or updating of inaccurate or incomplete Personal Data in accordance with applicable law.

You may access, correct, and update your Personal Information directly through the functionalities available on our Platform, where applicable.

You may also delete certain non-mandatory information by logging into your account and visiting the relevant Profile or Settings section.

You may write to us using the contact details provided below if you wish to:

Request information regarding the Personal Data processed by us, where required under applicable law.
Request correction or updating of inaccurate or incomplete Personal Data.
Request deletion or erasure of your Personal Data, subject to applicable legal and regulatory requirements.
Withdraw your consent for the processing of your Personal Data, where such processing is based on your consent.
Exercise any other rights available to you under applicable data protection laws.

You have the option to withdraw your consent by writing to us at the contact details provided below. Please mention "Withdrawal of Consent" in the subject line of your communication.

We may verify your identity before processing your request to protect your Personal Data and prevent unauthorized access.

Please note that the withdrawal of consent will not affect the lawfulness of any processing carried out before such withdrawal.

In certain circumstances, withdrawal of consent or deletion of Personal Data may affect our ability to provide some or all of our products, services, or Platform functionalities where such processing is necessary.

Legal Basis for Processing Personal Data

We process your Personal Data only where we have a valid legal basis to do so under applicable laws.

Depending on the purpose of processing, we may process your Personal Data:

Where you have provided your consent.
Where processing is necessary to provide our products or services or to perform our contractual obligations.
Where processing is necessary to comply with applicable legal or regulatory obligations.
Where processing is otherwise permitted or required under applicable law, provided such interests do not override your rights and freedoms under applicable law.

Where your consent is required, you may withdraw it at any time. Such withdrawal will not affect the lawfulness of any processing carried out before the withdrawal of consent.

Device Permissions

Depending on the products, services, or features you choose to use, we may request access to certain device permissions, including your camera, microphone, storage, location, notifications, Bluetooth, or other device features, solely for the purpose of providing the requested functionality.

We will request your permission before accessing any such feature where required by applicable law.

You may withdraw or manage these permissions at any time through your device settings.

Please note that disabling certain permissions may affect the availability or functionality of some products or services.

Your Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) on the Platform in accordance with this Privacy Policy.

If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

You, while providing your personal information over the Platform, consent to us, including our other corporate entities, affiliates, lending partners, technology partners, marketing channels and other third parties like Credit Bureaus, to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

You have the right to contact us and file a complaint through the means disclosed in this Privacy Policy.

We will respond to your complaint within 30 business days (or within the period specified under applicable laws) from the date of receipt.

Please note that for security reasons, we may need to verify your identity before processing your request.

Third-Party Websites and Services

Our Platform may provide links to third-party websites, applications, products, or services that are operated and controlled by independent third parties.

These third-party services may include payment service providers, logistics partners, customer support platforms, social media platforms, analytics providers, cloud service providers, advertising partners, and other technology service providers.

We are not responsible for the privacy practices, security standards, or content of such third-party websites or services.

Any Personal Data that you provide directly to these third parties will be governed by their respective privacy policies and terms of use, and not by this Privacy Policy.

We encourage you to carefully review the privacy policies and terms of any third-party website, application, or service before providing your Personal Data or using their services.

Where our Platform integrates with third-party services to provide specific features or functionalities, we take reasonable steps to engage trusted service providers and require them to protect Personal Data in accordance with applicable laws and our contractual requirements.

However, we do not control the independent privacy practices of such third parties.

The inclusion of a link to, or integration with, any third-party website or service does not constitute our endorsement or recommendation of that third party or its products or services.

Changes to this Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our business practices, products, services, information security measures, applicable laws, regulatory requirements, or technological developments.

The "Last Updated" date at the beginning of this Privacy Policy indicates when this Privacy Policy was most recently revised.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, disclose, and protect your Personal Data.

Where we make any material changes to this Privacy Policy, we will notify you by updating the "Last Updated" date, publishing a notice on our Platform, sending you an email, push notification, or by any other communication method where required by applicable law.

Your continued access to or use of our Platform, products, or services after the revised Privacy Policy becomes effective constitutes your acknowledgement of the updated Privacy Policy, to the extent permitted by applicable law.

Grievance Redressal and Contact Details

In accordance with statutory mandates, the Company has designated a Data Protection Officer (Grievance Officer) to address inquiries, exercise rights, or resolve complaints:

Attn: Grievance Officer

Company Name: Nxtquantum Shift Technologies India Private Limited

Registered Address:
Building No./Flat No.: 37/38, Ratnajyot Industrial Premises,
Dadabhai Cross Road Number 1, Near Ratnajyot Industrial Premises,
Vile Parle West, Mumbai,
District: Mumbai Suburban, Maharashtra - 400056, India.

Grievances will be reviewed and responded to within 30 business days (or the period mandated under applicable law) upon receipt.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or practices, or if you have any questions about the collection, use, or disclosure of your personal information by the Company, please contact us at the following address:

Building No./Flat No.: 37/38

Name of Premises/Building: Ratnajyot Industrial Premises

Road/Street: Dadabhai Cross Road Number 1

Nearby Landmark: Ratnajyot Industrial Premises

Locality/Sub Locality: Vile Parle West

City/Town/Village: Mumbai

District: Mumbai Suburban

State: Maharashtra

PIN Code: 400056