Refund & Return Policy

Refund & Return Policy

Last Updated: 1 July 2025 

At aiplusstore.com, operated by Nxtquantum Shift Technologies India Private Limited, we are committed to delivering a transparent and reliable shopping experience. Please review our policy below for details on cancellations, returns, and refunds.

Order Cancellation

A user can cancel an order any time before it is dispatched. Once an order is out for delivery, it cannot be cancelled.

Orders may also be cancelled by the Company in cases such as:

  • Product unavailability
  • Inaccuracies or errors in product or pricing information
  • Operational or logistical issues

In the event of a cancellation (by the user or the Company), any payment already made will be refunded in full to the original payment method, subject to applicable payment gateway and bank processing timelines.

Returns & Replacement

Currently, returns are only accepted in the following cases:

  • The product delivered is damaged, defective, or incorrect, and such issue is reported to the Company within 48 hours of delivery, in accordance with the Warranty clause of the Terms and Conditions, along with reasonable supporting evidence (including photographs, where requested)
  • The user raises a formal return request within 7 days of delivery. This 7-day period is the outer limit for completing the return process and does not extend the 48-hour notification requirement set out above for damaged, defective, or incorrect products.

The Company reserves the right to inspect or assess the returned product, or require it to be inspected by an authorised service centre or service partner, before approving any replacement, repair, refund, or any other applicable remedy, in accordance with applicable law and this Refund & Return Policy.

Customers are advised to inspect the product and it’s packaging immediately upon delivery. If the package appears visibly damaged, tampered with, opened, or otherwise compromised, the customer should refuse delivery or notify the Company as soon as reasonably possible with supporting photographs, wherever applicable

To initiate a return:

  1. The user must email customercare@aiplusstore.com with the order number and clear photographs of the issue.
  2. The support team will review the request and respond within 2 business days with the next steps.

If the return is approved, the user will receive either:

  • A replacement of the product, or
  • A refund to the original payment method.

Return Exclusions

Returns, replacements, or refunds may not be accepted where the product has been damaged due to misuse, accidental damage, improper handling, liquid damage, unauthorised repair or modification, normal wear and tear, or any reason not attributable to the Company or the manufacturer, unless otherwise required under applicable law.

Note. The product must be unused, in its original packaging, with all original accessories, manuals, warranty cards (where applicable), invoice, and tags intact to qualify for a return or replacement, unless the return is due to a manufacturing defect, transit damage, or an incorrect product supplied by the Company.

Refund Timeline

If a return or cancellation is approved:

  • Refunds will be processed using the same method used at the time of payment, except for cash-on-delivery orders, which will be refunded via bank transfer.
  • Refunds are typically processed within 5–7 business days, subject to the timelines of the payment gateway or issuing bank.

Need Help?

For any assistance related to returns, cancellations, or order issues:

Call us at 18002681992
Email: customercare@aiplusstore.com

We’re here to help.