Warranty Policy
AI+ products are covered by a limited manufacturer's warranty against manufacturing defects under normal use and service conditions.
| Product Category | Warranty Period | Service Type |
|---|---|---|
| Smartphone (Handset) | 12 Months | Carry-in |
| Smartphone Built-in Battery | 12 Months | Carry-in |
| Tablet | 12 Months | Carry-in |
| Bluetooth Audio Products | 12 Months | Carry-in |
| Smart Life / AIoT Products | 12 Months | Carry-in |
| Charger | 6 Months | Carry-in |
| USB/Data Cable | 6 Months | Carry-in |
Warranty Eligibility
To obtain warranty service, customers must provide:
- Original purchase invoice or proof of purchase.
- Product IMEI or Serial Number (where applicable).
- Complete product with all required information for service verification.
What is Covered
The warranty covers:
- Manufacturing defects in materials.
- Manufacturing defects in workmanship.
- Functional failures occurring under normal usage conditions during the warranty period.
Warranty Exclusions
Warranty does not cover:
- Physical, cosmetic, or accidental damage.
- Liquid or moisture damage.
- Damage caused by misuse, abuse, negligence, or improper handling.
- Unauthorized repair, modification, or opening of the product.
- Software modification, rooting, jailbreaking, or installation of unauthorized software.
- Normal wear and tear.
- Damage caused by incompatible accessories or chargers not supplied or approved by AI+.
- Damage resulting from fire, lightning, flood, earthquake, or other force majeure events.
Service Process
- Warranty service is available only through authorized AI+ service centres.
- Devices will be inspected before warranty approval.
- Repair or replacement shall be at AI+'s discretion based on technical evaluation.
- Only genuine AI+ spare parts are used during repairs.
Customer Responsibilities
Customers are responsible for:
- Backing up all personal data before submitting the device for service.
- Removing passwords, screen locks, and personal accounts where required.
- Providing complete and accurate proof of purchase.
AI+ shall not be responsible for any loss of data during inspection or repair.
Out-of-Warranty Service
Repairs outside the warranty period or excluded from warranty coverage will be chargeable. Labour charges and spare part costs will be communicated before repair, and customer approval will be obtained prior to proceeding.
